Product return policy

• Terms of exchange or return of goods

    EXCHANGE OF GOODS

In accordance with the current legislation of the Republic of Moldova, the buyer, if desired, has the right to return the goods within 14 days from the date of payment, excluding the day of purchase, if there is a receipt.

If the required size of the goods is not on sale at the time of the exchange, the buyer will be refunded as in a normal return of the goods.

The exchange of goods is carried out under the following conditions:

The goods you want to exchange must be sent by the delivery service "___" along with the completed form for the exchange / return of goods that was received with the order.

The order can be exchanged in whole or in part. If the order was placed for several items, the buyer sends only the product that needs to be exchanged and indicate it (them) in the form for the exchange / return of goods.

Sending a parcel with goods for exchange is at the expense of the buyer.

The parcel with the exchange must be sent by the delivery service "___" without cash on delivery.

If a unit of goods has no traces of use, washing, has no dirt and damage, returned in its original packaging and all tags and labels have been retained - in this case it must be exchanged.

     PURCHASE RETURNS

In accordance with the current legislation of the Republic of Moldova, the buyer, if desired, has the right to return the goods within 14 days from the date of payment, excluding the day of purchase, if there is a receipt.

The goods are returned under the following conditions:

The goods you want to return must be sent by the delivery service "___" along with the completed form for the exchange / return of goods that was received with the order.

The order can be returned in whole or in part. If the order was placed for several items, the buyer sends only the product that needs to be returned and indicate it (them) in the form for exchange / return of goods.

Sending a parcel with goods for return is at the expense of the buyer.

The returned parcel must be sent by the delivery service "___" without cash on delivery.

If a unit of goods has no traces of use, washing, has no dirt and damage, returned in its original packaging and all tags and labels have been retained - in this case, it must be returned.

In case of returning the goods, if the goods meet the conditions of clause 4 and are subject to return, the money will be returned to the buyer in one of the following ways:

• If the order for which the goods are returned was paid by the buyer on the site using a bank payment card of any bank - the money can be returned only to this card with which the order was paid on the site.